Yikes. A man in Norwich got the shock of his life yesterday when he open his Vodafone bill and discovered that he apparently owed a whopping £588,198.15.
Helpfully, the Vodafone customer services line informed him that the management had gone home for the evening and he was forced to stew in his own juices overnight until Vodafone were able to sort out the mess.
Clearly, nobody could have run up over half a million in call/data charges without involving peak time calls to the moon or 24/7 streaming of IMAX movies throughout the preceeding month so it was not much of a surprise that Vodafone admitted an ‘administration error’ and cancelled the guy’s bill.
Vodafone have promised to investigate and to ensure that this kind f thing “never happens again”. I should coacoa.
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