There’s been a recent controversy around UK mobile retailer Carphone Warehouse’s handling of Apple’s iPhone. Sales staff at some stores were accused of mis-selling insurance for the handset, claiming that anyone losing their handset would have to shell out for a new phone AND contract.
Initially, the problems were described as “confusion among an isolated number of sales consultants”, but Mobile Today is reporting that staff were angry at copping the blame, saying that internal training sessions stressed that customers would need to restart their contracts if they lost their iPhone without insurance.
CEO Andrew Harrison has since stepped in and exonerated sales staff from blame, admitting that the mistake was the company’s, not the salespeople. Poor old mobile sellers - they get a bad enough press as it is, without being accused of conning customers over their iPhone insurance.
(via Mobile Today)
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